Improving Customer Service Can Help Retain Clients
Posted on 22. Jun, 2012 by BuyPrinting in Blog
The follow useful information was obtained from http://www.upyourservice.com/
Use Positive, Proactive Communication To Improve Customer Loyalty
The example give here was about an annual premium renewal that just came as an invoice. The more impactful way, was to precede the invoice with a personal letter thanking the client for their business, reminding them of the benefits of what they are purchasing, reminding them about this being a good time to review changes that may affect their policy, and inviting them to contact you with questions or concerns.
Action Steps To Improve Customer Loyalty
Don’t wait until the last minute. Make an effort to stay in touch with your customers and clients with positive news and proactive views. This will help improve customer loyalty.
Well Informed Customers Are Critical For Customer Service Quality (and your own sanity)
Key Learning Point For Customer Service Quality
Customer participation is often part of the equation, especially in in service businesses where client participation is key (Attorneys, Accountants, etc). Make sure they have the information and tools that they need to be able to easily complete their tasks (service industry).
Action Steps To Improve Customer Loyalty
Improve the quantity, quality, consistency, frequency, accuracy and attractiveness of the information you provide to your customers this month.
Work on improving your handouts, flyers, e-mails, checklists, informative posters and brochures, stickers and decals, manuals, user guides, videos, web pages, guidelines and instructions to boost customer service quality.
Do a better job of telling customers what to do, bring, prepare, submit, copy, file, track, complete and expect. Tell them more about the time, steps, costs, input, output, problems, indicators and guarantors of success. Make them better informed, better educated and better motivated. In short, make them better customers. Do this and customer service quality will rise, too.
Other Topics
Customer Experience Consulting In Your Best Interest
When client expectations are out of line with the business’s practice.
Accurate Answers May Not Be Useful To Improve Customer Satisfaction
Just because the question is answered accurately, does not mean that the client has been helped. Try and determine what the client is “really” asking and give useful, educational information.
Starting With 30 Cents of Communication for Customer Service Excellence
Stating extra charges up front is a great example of proactive communication.
Make Sure Everybody Knows About It To Improve Customer Service Quality
Make sure everyone in your organization knows the current policies, pricing, etc. It does not bode well when clients receive mixed messages.
